Refund policy

Return & Refund Policy

At Rootnue, customer satisfaction is our priority. If there is an issue with your order, please contact us and we will do our best to make it right.

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and include any original packaging.

To request a return, contact us at support.rootnue@gmail.com with your order number and details about the issue. Please do not send items back before receiving instructions from our support team.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with photos or videos showing the issue. We will review your request and provide the best possible solution.

Refunds

Once your request is approved, refunds (if applicable) will be processed to your original payment method. Processing times may vary depending on your payment provider.

Order Cancellations

Orders can only be cancelled within a short period after purchase before they are processed for shipping.

Contact Us

For any return or refund questions, contact:
support.rootnue@gmail.com